Returns & Refund Policy

1. QR Code Tags (Physical Products)

We want you to love your HomeSafePet QR code tag. If you're not completely satisfied, you may return it under the conditions below.

• Returns are accepted within 30 days of delivery.
• The QR code tag must be unregistered and undamaged.
• Customers are responsible for return shipping unless the product is defective.
• Once we receive and inspect the returned item, we will issue a refund to your original payment method.

2. Defective QR Code Tags

Every QR code tag is tested before shipment to ensure it works properly. If your tag arrives defective or stops working due to a manufacturing issue:

• Contact us within 30 days of delivery.
• We will send you a replacement tag at no cost.
• HomeSafePet will cover all shipping costs for the replacement.

3. Microchip Registration (Digital Service)

Microchip registration purchases are non-refundable once the microchip has been successfully registered.

• Please ensure all information is accurate before completing your registration.
• If you experience an issue, contact us and we'll be happy to help.

4. General Conditions

• Items must be returned in their original condition.
• Refunds will be processed within 5–7 business days after we receive your return.
• Shipping fees (original or return) are non-refundable unless the item is defective.

5. Questions?

If you have any questions about our returns or refund policy, we're here to help.

Contact our support team and we'll be happy to assist you.